IT Support

Your Technology, Running Smoothly

EduCom IT delivers reliable, responsive, and comprehensive IT Helpdesk & Support services designed to keep your technology operating at its best. From everyday troubleshooting to complex technical challenges, our team supports businesses, schools, and organisations of all sizes with fast resolutions, proactive maintenance, and expert guidance across all general IT needs.

We understand that downtime—no matter how small—can disrupt operations, impact productivity, and create frustration. That’s why our helpdesk provides friendly, clear, and efficient support across devices, networks, cloud systems, and applications. Whether you’re dealing with hardware issues, software errors, connectivity problems, or user training needs, EduCom IT ensures you have expert assistance exactly when you need it.

Our team supports Windows, macOS, iOS, Android, and a full range of business applications and hardware, including printers, servers, network equipment, and security systems. We also specialise in Point of Sale (POS) environments—retail, hospitality, and service-based businesses—ensuring terminals, EFTPOS integrations, receipt printers, and peripheral devices operate smoothly and reliably.

With flexible support options and a focus on fast, effective problem-solving, EduCom IT acts as your trusted IT partner—keeping your environment secure, stable, and ready for whatever comes next.

Rapid Response & Resolution

Our helpdesk provides fast, effective troubleshooting for everyday issues, ensuring minimal downtime and maximum productivity.

Network & Connectivity Assistance

We resolve Wi-Fi issues, internet dropouts, VPN problems, router/switch errors, and general connectivity challenges quickly and efficiently.

Remote & Onsite Support

Whether you’re across town or across the country, we provide remote support for immediate issues and onsite visits for more complex needs.

Point of Sale (POS) Expertise

We support POS terminals, touchscreens, barcode scanners, receipt printers, EFTPOS integrations, and backend systems—keeping retail and hospitality operations running smoothly.

Clear, Friendly Communication

Our technicians explain solutions in plain language, ensuring you always understand the issue and how it was resolved.

Application & Software Support

Assistance with installation, updates, user access, error troubleshooting, account setup, and compatibility issues across business-critical apps.

Talk to our IT Experts