Supplied, deployed and repaired by the same team.
EduCom IT is a trusted Apple Authorised Reseller and Service Provider, delivering end-to-end Apple solutions tailored for organisations across every industry. We combine accredited Apple expertise with practical deployment and support capability — so businesses, schools and government can procure, deploy and manage Apple technology with confidence, through a single provider.
End-to-end Apple, from one provider.
As both an Apple Authorised Reseller and an Apple Authorised Service Provider, EduCom IT covers the full Apple lifecycle — from device supply and AppleCare through to MDM deployment, ongoing support and authorised repairs. That single accountability matters when something needs to actually happen.
Partnering with us gives you the full Apple ecosystem — MacBooks, iPads, iPhones, software, accessories, and authorised warranty and repair service — through one experienced provider. Beyond supply, we provide expert guidance across Apple Business Manager, Apple School Manager, automated device enrolment, app licensing and the leading Mobile Device Management platforms, Jamf Pro and Mosyle.
The result is streamlined deployment, centralised management, stronger security, less administrative overhead, and a technology environment that scales — supported by a dedicated Apple team focused on the long-term value of the investment rather than the transaction at the front of it.
Product range & ecosystem
- MacBook
- MacBook Air
- MacBook Pro
- iMac
- Mac mini
- Mac Studio / Mac Pro
- iPhone
- iPad
- Apple Watch
- AirPods
- Software & apps
- Accessories
Core services
- Procurement as an Apple Authorised Reseller.
- Deployment via Apple Business and Apple School Manager.
- Device management through Jamf Pro and Mosyle.
- Technical support across the Apple environment.
- Security & accessibility solutions on Apple devices.
- Buy-Back programs for institutional fleets.
- AppleCare products and authorised repairs via ASP status.
Whatever the workplace, the same ecosystem works.
Regardless of your workplace or profession, EduCom IT can optimise your workflow across the whole Apple ecosystem — the hardware, the management layer and the support behind it.
Retail & Hospitality
iPad point of sale, Apple Pay, digital signage and stock-take devices that survive a trading floor — locked down so staff can't wander off-task.
Small Office, Home Office
A handful of Macs, iPhones and an iCloud-shaped filing system, set up properly the first time and supported by someone you can actually call.
Education
1:1 iPad and MacBook programs, Apple School Manager, Managed Apple Accounts, Classroom and Schoolwork — plus the BYOD portal parents buy through.
Government
Procurement that stands up to an audit, Essential Eight-aligned device hardening and asset records that match the register.
Trade
iPhone and iPad in the ute and on the tools — job management, quoting and photo evidence, with devices tough enough and managed remotely.
Healthcare
Shared iPad at the bedside, clinician iPhone, and the privacy controls and audit trail a practice needs to keep patient data where it belongs.
Six things, and the whole way through.
Most providers do one or two of these and hand you off for the rest. We do all six, which is why nothing falls between them.
Procurement
Apple Authorised Reseller pricing on Mac, iPad, iPhone, Apple Watch, software and accessories — quoted against what the fleet actually needs, not a catalogue dump.
Deployment
Devices arrive enrolled and configured. Automated Device Enrolment through Apple Business Manager and Apple School Manager means a box that boots straight into your environment.
Manage devices with MDM
Jamf Pro and Mosyle for Apple-native management, Microsoft Intune where the fleet is mixed. Policy, apps, restrictions and reporting from one console.
Support
Remote, on-site and in-store help from a team that knows the Apple environment — plus authorised warranty and out-of-warranty repair as an Apple Authorised Service Provider.
Security and accessibility
FileVault, Gatekeeper, managed Apple Accounts and conditional access on the security side; VoiceOver, Live Captions and the rest of Apple's accessibility stack configured through MDM.
Buy-back
Value recovered from the outgoing fleet at refresh time, with secure data erasure and documented chain of custody — offset against the replacement order.
One number to call, and the people answering it built the thing.
Apple makes the hardware, the operating system and many of the applications that run on it, so an Apple product is a genuinely integrated system. AppleCare products are the only support offering that reflects that: one-stop service and support direct from Apple experts, which is why most issues get resolved in a single call rather than bounced between a hardware vendor, an OS vendor and a software vendor.
What AppleCare covers
- Extended hardware coverage beyond the one-year limited warranty, on Mac, iPad, iPhone, Apple Watch and AirPods.
- Accidental damage protection under AppleCare+ — a cracked screen or a dropped iPad handled for an excess rather than a full repair bill.
- Direct technical support from Apple covering macOS, iPadOS, iOS and Apple's own apps, not just the hardware.
- Battery service where capacity has fallen below Apple's service threshold.
- Fleet options — AppleCare for Enterprise and AppleCare+ for education institutions, where the coverage is bought against the fleet rather than device by device.
How it works with us
We attach AppleCare at the point of sale, so coverage starts the day the device does and sits on the same invoice as the hardware. When a claim comes up, you do not go looking for a service centre — we are an Apple Authorised Service Provider, so the repair is carried out in-house by Apple-trained technicians using genuine Apple parts, under warranty, under AppleCare+, or out of warranty if the coverage has lapsed. For schools and larger fleets we track coverage expiry alongside the asset register, so devices don't quietly fall out of warranty mid-program.
Catholic College Wodonga's MacBook program.
EduComIT have worked with us to enable seamless deployments, fast repairs, and helpful support. The Staff and Students enjoy using the MacBooks as their computing devices as the technology enables them to fully explore their creativity, apply their analysis, and enjoy their learning. It is amazing to see students take pride in their devices and deliver exceptional outcomes.
Everything an Apple fleet touches.
Procurement is the start of the relationship, not the end of it. These are the services either side.
Apple Business
Automated enrolment and app licensing for SMB fleets, linked straight through to your MDM.
Apple School Manager
The account and enrolment layer behind 1:1 iPad and MacBook programs.
Jamf & Mosyle
Apple-specific MDM — the layer that turns a box of devices into a managed fleet.
Apple repairs
Warranty, AppleCare+ and out-of-warranty repairs, done in-house as an Authorised Service Provider.
Buy-back & ex-assets
Recovering value from the outgoing fleet, and putting refurbished stock back to work.
Apple Financial Services
Finance options that spread a fleet refresh across the years you'll actually use it.
Frequently asked questions
What does EduCom IT do as an Apple partner?
We are both an Apple Authorised Reseller and an Apple Authorised Service Provider, which means we can supply, deploy, manage, support and repair Apple devices end-to-end. Single provider, single relationship.
What Apple devices do you support?
MacBook, MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio, Mac Pro, iPhone, iPad, Apple Watch and AirPods — across business and education.
Do you handle Apple Business and Apple School Manager?
Yes. We set up and administer Apple Business (formerly Apple Business Manager) and Apple School Manager, including automated device enrolment, app licensing and MDM linkage.
Which MDM platforms do you implement for Apple?
Jamf Pro and Mosyle — both Apple-specific MDMs — alongside Microsoft Intune for organisations with mixed Apple and Windows fleets.
Which industries do you serve?
Retail and Hospitality, Small Office / Home Office, Education, Government, Trade and Healthcare — anywhere Apple hardware needs to be supplied, deployed and supported properly.
Can you provide AppleCare?
Yes. We supply AppleCare and AppleCare+ at the point of sale, and because we are an Apple Authorised Service Provider we also carry out the warranty and AppleCare+ repairs ourselves. See the AppleCare section above for what's covered.
What is AppleCare+ and is it worth it?
AppleCare+ extends hardware coverage beyond the standard one-year limited warranty and adds accidental damage protection, so a dropped iPad or a cracked screen costs an excess instead of a full repair. For 1:1 school programs and mobile field staff it usually pays for itself; for desk-bound Macs it's more of a judgement call. We'll tell you honestly which side of that line you're on.