The suite we run our own operation on.
Zoho powers parts of how we work — Connect for client collaboration, Assist for remote support, Desk for ticketing — and we help Australian businesses adopt the broader Zoho suite where it adds real value.
Why we work with Zoho.
Zoho's product suite covers a remarkable range — from team collaboration through CRM, ticketing, remote support, project management and finance — at pricing that suits Australian SMB realistically. We use Zoho internally and recommend specific Zoho tools to clients where they solve a real operational problem.
Zoho Connect is where we manage all virtual assistance work — tasks, progress, time and client communications. Zoho Assist is our preferred secure remote support tool. Zoho Desk powers helpdesk ticketing across our support service.
Everything Zoho runs behind the scenes.
These are the EduCom services where you'll actually meet Zoho — usually without noticing.
Virtual assistance
Managed end to end through Zoho Connect, so you can see every task, hour and update.
Service tiers
How virtual assistance is priced and what each tier includes.
Helpdesk & support
Ticketing runs on Zoho Desk, and remote sessions on Zoho Assist.
Remote support
Secure, session-based remote access — no permanent agent sitting on your machine.
Frequently asked questions
Which Zoho tools do you use?
Internally we use Zoho Connect for team collaboration and client workspaces, Zoho Assist for secure remote support, and Zoho Desk for ticketing. We also help clients adopt Zoho tools as part of their business systems.
Can Zoho replace Microsoft 365 or Google Workspace?
How does Zoho Connect support virtual assistance?
All virtual assistance work is managed through Zoho Connect, giving clients full visibility over tasks, progress, time and communication. See Service Tiers for how it works.