Remote Support

We provide a full spectrum of technical support REMOTE & onsite.

Once a ticket has been lodged with us, our technicians will try and solve it using remote support software which allows us to control your computer from within our office. This Remote support can happen in as soon as 20 minutes of a ticket being lodged. In most cases that is enough but in some cases a fault cannot be rectified remotely – in which case one of our technician will visit your business premises within 2 hours (for SLA clients) or under 3 hours for most clients and resolve the issue.

  • Flexible hours convenient to you, 7am-10pm whenever you need help we’re available.

  • Support Tickets responded to within the hour.

  • Solutions Focused: We will only recommend solutions that you require, not sell you things you don’t need.

  • Cross Platform Experts including Windows, Mac OSX, Linux, iOS, Android, Chrome and everything in between.

  • Flat rate fee for support even most critical errors.

  • Specialising in Medical software (Genie/Best Practice etc).

Unhappy with your current IT?

Talk to us and we will be able to assess the setup, and advise on how you can switch to us with almost no interruption to your work.