I authorise EduCom IT Pty Ltd to service the equipment listed on this form. I understand & agree to the following:
Repair Times
Normal turnaround time is 5 working days, depending on workload, parts availability, client response to quotes & payments received.
Minimum Associated Costs
$129 for Computers
$79 for Mobile Devices
$49 for Accessories & Other Devices
The minimum fee applies if the device is determined to be out of warranty & regardless of if a repair is facilitated. Additional costs will always be confirmed with the customer prior to proceeding.
Covered Repairs
Warranty, as provided by the vendor, covers only the replacement of defective parts. Warranty does not cover:
Accidental damage
Non-hardware faults (Software, environmental issues)
No Trouble Found (NTF)
Data recovery or data loss
Non-Covered Repairs
All non-covered repairs will incur a service fee upon booking as per the Minimum Associated Costs. Non-covered repairs must be paid in full prior to proceeding with repair facilitation.
Other Conditions
We are not liable for any data loss, corruption, or resulting damages, despite taking reasonable care. We are not responsible for replacing any accessories included with a device upon booking.
Parts
Parts used for warranty & non-warranty repairs may be new OR previously used genuine parts that have been tested & meet the manufacturer's functional requirements.
Derelict Items
If a device is not collected within 90 days (3 months) of the completion notification, it will be considered abandoned & ownership will transfer to EduCom IT Pty Ltd for disposal or cost recovery, unless formally arranged otherwise.
Client Information
Your personal information (name, address, phone number & email) is required for service processing.
Parts & products are stored securely, but we are not responsible for any damage.
If the service is under a third-party obligation, your information may be shared with the third party for verification & quality purposes, including customer surveys.
